In a development that could redefine the relationship between consumers and various service providers, Econet subscribers made an unprecedented uproar against unsolicited messages from the company adv...
By Staff reporter | Published: 10 October 2019
LISTED quick-service restaurant business, Simbisa Brands, has resolved to offer discounts on its prices to customers who pay in US dollars to enhance the entity's foreign currency earnings. In an oper...
By Staff reporter | Published: 21 December 2018
THE annual Edgars Fashion Extravaganza's show curtains came down in Harare on Saturday as Zvishavane-based Nelly Mariri scooped the $10 000 grand prize at the promotion's grand draw.The ultimate winne...
By Staff reporter | Published: 26 November 2018
Zimbabwe's customer satisfaction index ranking for 2018 has declined by 11,8 percentage points to 63,7 percent, an indication that customers are generally not happy with the quality of goods and servi...
By Staff reporter | Published: 22 July 2018
THE son of late business man James Chiyangwa, popularly known as Jimmy Jimalo, has been arrested for the third time on allegations of cloning debit cards belonging to various people before splashing t...
By Staff reporter | Published: 25 June 2018
STEWARD Bank recorded 176 000 new customers, which helped grow its profit after tax by 268,4% to $22,45 million for the financial year ending February 28, 2018.This was from a previous of $6,15 millio...
By Staff reporter | Published: 01 June 2018
A total of 480 police officers drawn from Harare suburban district stations are undergoing customer service training to improve relations between police and communities. The programme is being facilit...
By Staff reporter | Published: 25 April 2018
Listed telecoms and tech giant, Econet Wireless Zimbabwe (EWZ), has taken the lead in the use of artificial intelligence to manage its customer services support in a move set to significantly improve ...
By Staff reporter | Published: 15 March 2018
The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) has warned customers of disconnections and litigation if they do not make payment plans by March 31.In a notice, ZETDC said custo...
By Staff reporter | Published: 14 March 2018
MOBILE Telecommunications giant NetOne on Monday compensated subscribers on its OneFusion package, who were affected by challenges relating to bundles offered on the popular offering in recent months....
By Staff reporter | Published: 08 March 2018
A telecom industry report this week revealed that Econet Wireless Zimbabwe had the highest Average Revenue Per User (ARPU) of $8,57 between July and September this year, ahead of its main industry ri...
By Staff reporter | Published: 10 December 2017
It was a case of Christmas coming early for a Victoria Falls resident and 40-year-old Mr Simbarashe Shoko after he won a Mercedes Benz C Class at the Baker's Inn 2017 edition of the Buy and Win promot...
By Staff reporter | Published: 10 December 2017
NetOne has put in place a programme of investment to improve network connectivity, as the country's second largest mobile operator intensifies the push to enhance customer service experience.NetOne ac...
By Staff reporter | Published: 08 December 2017
One lucky customer walked away with $10 000 in cash at Edgars Stores Fashion Extravaganza shop and win promotion.The leading clothing retail company and fashion house in Zimbabwe, held the Fashion Ext...
By Staff reporter | Published: 29 November 2017
CBZ Bank rewards e-customersZimbabwe's leading commercial bank, CBZ Bank has launched a promotion to reward its clients for evolving and adopting the use of mobile transactions using CBZ Touch mobile ...
By Staff reporter | Published: 29 November 2017
Liquid Telecom Zimbabwe took customers on a tour of its facilities, as it commemorated the customer service and support week.The Customer Service Week ran from October 2 to 6 under the theme, Building...
By Staff reporter | Published: 15 October 2017
THE Chartered Institute of Customer Management (CICM) has launched Zimbabwe's first of its kind Customer Satisfaction Index.An Executive Breakfast meeting has been penciled for the 4th of October 201...
By Agencies | Published: 22 September 2017
The hospitality industry is leading in terms of satisfying customers after scoring top marks in a recent survey conducted by the Chartered Institute of Customer Management. Ou...
By Staff reporter | Published: 28 August 2017
Information, Communication, Technology and Courier Services Minister Supa Mandiwanzira will headline this year's edition of the Zimbabwe Customer Experience and Service Delivery Symposium.The symposi...
By Staff reporter | Published: 23 August 2017
Zimbabwe bank customer loyalty is very low; banks still need to build their trusts in customers but this is entirely based on the way the banks serve their customers.According to a survey conducted by...
By Staff reporter | Published: 13 December 2013
Telecel Zimbabwe was last week, for the second year running, presented with the Best Call Centre Award at the Contact Centre Association of Zimbabwe (CCAZ) Customer Service Excellence awards ceremony...
By Mike Hamilton | Published: 21 October 2013
Emirates, which flies daily from Harare to Lusaka and Dubai, has been voted the best airline at this years' Service Excellence Awards in Zimbabwe - the second local award for the airline in the three...
By Staff reporter | Published: 15 October 2013
Telecel is now offering smart phones and iPads on credit combined with any one of its Telecel Red packages.The mobile devices are available on credit on 11 month or 24 month contracts for subscribers...
By Business reporter | Published: 17 July 2013
AS the corporate reporting season for the financial year ended December 31 2012 draws to an end, the spotlight has been firmly focused on Zimbabwe's banks, with analysts saying the recently-publishe...
By Staff reporter | Published: 10 June 2013
Edgars Limited MD Linda Masterson told an analyst briefing yesterday that low disposable income in the market and heavily indebted customers are negatively affecting the retail sector including the...
By Business reporter | Published: 10 June 2013
Concern over Masvingo black market 
Kenya declares three days of mourning for Mugabe 
UK's Boris Johnson quits over Brexit stretegy 
SecZim licences VFEX 
Zimbabwe abandons debt relief initiative 
European Investment Bank warms up to Zimbabwe 
Young Investment Professional (YIP) Graduate Programme 2019 
Young Investment Professional (YIP) Graduate Programme 2019
