Published: 5 hours ago

The Consumer Protection Commission (CPC) says it is overwhelmed by a surge in complaints from shoppers who have unknowingly purchased counterfeit or expired goods in retail outlets across the country.

CPC public relations officer Felistas Makombe revealed that unscrupulous manufacturers are using fake company addresses on products to evade authorities, making it difficult for regulators to trace and prosecute offenders.

Speaking at a workshop in Kadoma focused on promoting energy-efficient refrigeration and air conditioning appliances, Makombe said many local shops have been turned into outlets for substandard products, posing serious health and safety risks to consumers.

"Consumers are being exposed to hazardous goods, and our role is to protect them. The Commission faces significant challenges in locating the business addresses of manufacturers when we seize their products for penalties or prosecution," she said.

Seized counterfeit and expired products are often destroyed at dumping sites, but Makombe stressed the need for preventive measures. She urged retailers to ensure all products display clear manufacturing and expiry dates, as well as visible pricing, to prevent consumer exploitation.

"Consumers should not have to struggle to inquire about prices from sellers, as this often leads to different charges for different buyers," she added.

Makombe also warned technicians working with refrigerators, cookers, and air conditioners to regularise their operations, saying those who continue to operate uncertified backyard workshops risk heavy fines and legal action.

"As part of our commitment to accountability and consumer protection, we warn those operating without certification to comply with regulations. Those working in backyards or home industries must adhere to proper procedures and stop deceiving consumers," she said.

George Chaumba, a project manager under the Ministry of Environment, Climate and Wildlife, encouraged the public to report unfair business practices by service providers, including technicians, food suppliers, and clothing retailers.

The workshop was organised by the Ministry of Environment, Climate and Wildlife to promote both consumer protection and energy efficiency in household appliances.
- H-Metro