Published: 25 July 2013

The Postal and Telecommunications Regulatory Authority of Zimbabwe has launched an investigation into Econet Wireless Zimbabwe after Telecel Zimbabwe complained about alleged unfair business practices by its rival.

It is understood that Telecel, the country's second largest cellphone company, wrote to Potraz on Tuesday raising concerns over poor connectivity between the country's mobile phone operators following a recently launched Telecel promotion which resulted in tariffs being slashed by nearly 50% across all networks.

This problem according to a statement released by Telecel yesterday started last week and is still obtaining.

This problem according to a statement released by Telecel yesterday started last week and is still obtaining.

"Currently, Telecel subscribers are experiencing major challenges in calling Econet numbers. On average it is taking 20 attempts before one can get through," said Telecel in a statement.

"This lack of connectivity has nothing to do with the Telecel network capacity. All our interconnect links have been thoroughly tested and monitored and have proved to be congestion-free. Calls to other local destinations, including NetOne, TelOne and Africom, as well as to international operators, and calls in the reverse direction are going through without any problem."

Potraz confirmed that a probe had begun to resolve this matter.
- newsday

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